Refund policy

REFUND POLICY

This Refund Policy applies to all purchases of goods from our business unless stated otherwise.

At LITTLE EXPLORER ECO TOYS your satisfaction as our valued customer is our priority. Under the term of this Policy, Little Explorer Eco Toys offer refunds, repairs and replacements of products under the Australian Consumer Law. We support your rights under the Consumer Guarantees in The Australian Consumer Law, which protect consumers when they buy products. If the Australian Consumer Law applies to your purchase, then we cannot avoid the Consumer Guarantees which it provides.

If this Refund Policy is inconsistent with the Consumer Guarantees and the Australian Consumer Law, the Australian Consumer Law will prevail over our Refund Policy. Please read this Policy carefully before purchasing a product from Little Explorer Eco Toys so that you are aware of your rights and how you can expect we will manage your request for a refund if you are not happy with your purchase.

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

Products offered by our business come with guarantees that cannot be excluded under the Australian Consumer Law. If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law), then you may be entitled to a replacement or refund. If a product or service which you purchased from us has a failure that does not amount to a major failure (as defined in the Australian Consumer Law), then you may be entitled to have the goods repaired or replaced.

Major failures

If you experience a major failure with a product you have purchased from us, you are entitled to choose between a refund or replacement for the product.

Minor failures

If you experience minor issues with a product you have purchased that is not a major failure, then you are entitled to have the failure rectified within a reasonable time. If rectification does not occur within a reasonable time, you are entitled to a refund for the product.

You can obtain further information about the Australian Consumer Law and your rights under the Consumer Guarantees from https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees

CHANGE OF MIND

Please choose your product carefully. We do not offer any refund if you change your mind.

PRODUCTS DAMAGED DURING DELIVERY

If a product which you ordered is damaged during delivery, you are required to contact us as soon as possible on LittleExplorerEcoToys@proton.me for further instructions.

Products damaged during delivery must be returned in the condition it was received in, together with any original packaging and any additional items you received with the delivery of the damaged product. We will organise the repair of the damaged product, a replacement, or to provide a refund, provided that you contact us within 14 days from the date you received the product. We aim to respond and process any requests for repairs, replacements or refunds within 21 days of having received them.

EXCEPTIONS

We may refuse to provide a repair, replacement or refund for a product you purchased if:

-           You misused the purchased product in a way that caused the problem or failure.

-          You knew or were made aware of the problem(s), issues or failures in the product before you purchased it.

-          You asked for alterations to a product that were not recommended by us or against our advice;

-          Any other exceptions apply under the Australian Consumer Law.

SHIPPING COSTS FOR RETURNS

Please contact us immediately to discuss a return by emailing LittleExplorerEcoToys@proton.me Products returned by post or courier must be sent with a viable tracking number to qualify for a return or refund.  If a product you purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we will pay for the costs of shipping the faulty Product back to us and any shipping costs to send a replacement product to you. If the Returned Product is easily returned or posted with minimal effort or expense, then it is your responsibility to organise the faulty product to be returned to us.

PROCESSING REFUNDS

Refund requests are only accepted within 14 days from the date of purchase. After this time, no refund applies. Refunds will be paid by the same method as the original method or to the same bank account or credit/debit card used for the original purchase. You must provide proof of purchase to be eligible for a refund, repair or replacement. Refunds will be processed within 14 days from the date your refund request was approved.

FORCE MAJEURE

A Force Majeure event is an event outside our control that delays or hinders our ability to perform its obligations under this Policy.  It includes but is not limited to natural disasters, war, industry-wide material shortages outside our reasonable control, an outbreak of pandemic disease, governmental regulations or utility failures. Little Explorer Eco Toys shall not be deemed in breach of any undertaking in this Policy for the delay in performing, or failure to perform, any of its obligations under this Policy if such delay or failure result from Force Majeure events.

Upon the occurrence of any Force Majeure Event, Little Explorer Eco Toys shall give notice to the purchaser of its inability to perform or of delay in delivering products and propose revisions to the delivery schedule for the products where it is determined that performance is not possible because of the duration or effect of the Force Majeure event. Where undertaking under this Policy is terminated as a result of a Force Majeure event, Parties agree every effort will be made by both parties to negotiate a financial arrangement to mitigate and share any loss resulting from the Force Majeure event.

 

To discuss this Policy or any refund, repairs or replacements; please contact us:

-          Email: LittleExplorerEcoToys@proton.me